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TERMS & CONDITIONS

It is our goal to offer the highest level of service to our valued customers.  Please contact us directly if you have questions about any of our products, services or the following policies.

PRODUCT RETURN POLICY - STORE SALES

All store sales are final.  Please love your purchase before you buy it.  Credits, exchanges or memos are not permitted.  Customer assumes all risks associated with their purchased item(s) at point of sale.  Please know your sizes where item(s) will go and color limitations before making your purchase.  Please verify that the product purchased will be able to fit into your location, room and through all doors and stairways, entrances etc. 

 

Please read our policies and processes for your custom piece before making payment.  If you have any questions please contact us by phone: 949.612.7690 or email: sales@edwynnrose.com.

 

CANCELLATION POLICY

Standard Pieces

Any order in process may be cancelled up to two weeks (14 days) after the order date without any handling fees.

If the order is cancelled more than two weeks (14 days), however less than three weeks (21 days) after the order date, a handling charge of $50 per piece will apply.

If the order is cancelled more than three weeks (21 days) after the order date, the initial deposit will be non-refundable.


Custom Order Pieces -

         (Orders Prior to Start of  Production – Custom Pieces, including items which are stocked items for which custom details and /or custom dimensions were requested by the Customer

 

If item(s) are not in production, we will assess a $200 fee for handling and reimbursement of design time.

 

For custom pieces we will require the customer to sign off on the sketch and the wood species, dimensions and agreed upon details of the piece.  We want to exceed your expectations in creating a custom beautiful piece for you which is why we require signatures during the creation process.

 

SALES TAX POLICY

 

Sales over the internet and sales made by Edwynn Rose initiated through this internet website are required to collect sales tax in any state where the company has a physical presence or is registered to collect tax, thus we charge sales tax in California only.  

 

CREDIT CARD AUTHORIZATION

When you place an order with us, we authorize your credit or debit card to ensure available funds are credited at the time of your purchase.  A hold will be placed on the funds in the amount of your order total until the order is fulfilled.  In the event of an authorized cancellation, the length of time to remove a funds authorization from your credit / debit card is entirely determined by the financial institution or issuer of your card.

If you need further assistance, please contact your financial institution, card issuer or you may call us at 949- 612-7690 or email info@EdwynnRose.com.  

 

PAYMENTS:  (SHOWROOMS & ONLINE STORE)

Cash (Showrooms only), personal check (Showrooms only), Visa, Mastercard, American Express, Debit cards, Paypal and most major forms of payments accepted at online store.

 

DEPOSITS:

Deposits for custom orders are non-refundable.  Deposits are required for custom and/or special orders. In the event of non-pickup or cancellation on orders placed, a fee equal to the partial payment will be accessed as a restocking fee. 

 

Lead time for custom orders depends on wood and design intricacies.  In most instances a 50% down payment is required to commence work.  The balance is due before shipping and any balance will be collected after a thorough quality control inspection and prior to packaging the item for shipment. 

 

 No refund on special orders.  We will send progress photos and finished photos for approval to insure your satisfaction.

CUSTOM ORDERS:

Changes to Orders

 

After the order date, our Designer will need to approve all proposed changes.

 

The production status of the order will determine if the change will result in longer lead-time or additional charges.

 

On orders with custom details and/or custom dimensions, other charges may apply for any changes after the initial order.

 

 SHIPPING AND PICK-UP OF MERCHANDISE

Buyer-arranged shipping.

Buyer is in every instance free to arrange Buyer’s own shipping and may elect to use any shipping company of its choice. The crating/shipping/insurance companies designated by the Buyer are the Buyer’s agents and the Buyer will bear all applicable costs and pay such costs directly to the agents. Buyer may also ask EdWynn Rose to arrange for shipping of Items on Buyer’s behalf which may be subject to pre-advertised shipping prices.

EdWynn Rose arranged shipping.

Buyer may elect to have the Dealer arrange for crating, packaging, shipping and freight insurance. Upon Buyer’s request EdWynn Rose shall provide shipping information including the name of the freight carrier, the complete cost of shipment from EdWynn Rose to Buyer’s designated receiving address, the cost of any duty or other charges to be paid by Buyer, the cost of freight insurance and the name of such insurance provider, as well as any costs or fees to be charged by EdWynn Rose for crating or packaging the Items for shipment. Buyer and EdWynn Rose shall mutually agree on shipment terms and Buyer shall prepay all shipment costs for EdWynn Rose arranged shipping.